Definition of "Unresolved":
Means that we have completed all available means to resolve a case but there remains a stalemate between us and IRD, and there is no clear path forward.

Definition of "Resolved":

That an outcome has been determined, which could include one or more of the following:

1. Lump sum full payment;
2. Part lump sum and part instalment arrangement;
3. Part lump sum and part write off;
4. Part lump sum, part instalment arrangement and part write off;
5. Part instalment arrangement and part write off;
6. Full instalment arrangement;
7. Full write off;
8. Bankruptcy;
9. Liquidation;
10. Criminal Prosecution;
11. Our client has dispensed with our services, for whatever reason.